SKU: 45860529420

Delivering Customer Care

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Description

Delivering Customer CareCOURSE OVERVIEW: Welcome to the Delivering Customer Care course. This program will equip you with the practical knowledge, communication techniques, behavioural standards, and service management practices required to provide consistently high quality customer service across all types of organisations. You will explore what customer care truly means, why it is a critical component of organisational success, and how your behaviour, attitude, and

COURSE OVERVIEW:

Welcome to the Delivering Customer Care course. This program will equip you with the practical knowledge, communication techniques, behavioural standards, and service management practices required to provide consistently high-quality customer service across all types of organisations. You will explore what customer care truly means, why it is a critical component of organisational success, and how your behaviour, attitude, and professionalism shape customer experiences. This course also highlights how to manage complaints constructively, establish service standards, and create a culture where exceptional customer care becomes a shared organisational value.

This course begins by examining what is meant by customer care and the guidelines of quality customer contact that help shape positive first impressions. You will explore the important question: “Whose customers are they?”, recognising that every member of a team has responsibility for customer satisfaction. This section also examines how to provide quality personal service, the ABC of service as a foundation for consistent behaviour, and the basis of a good attitude to customer care. You will explore why you should respect your customers, the effect of staff behaviour on customer perceptions, and how to meet and greet customers in ways that build trust and rapport.

The next learning area focuses on essential communication conduct. You will explore how not to answer the telephone and how to take the necessary action when the phone has not been answered appropriately. This section also examines why organisations must have competent customer service representatives and how their presence reduces customer frustration, strengthens efficiency, and supports service consistency.

A further section focuses on customer complaints and service recovery. You will explore the importance of customer complaints and how to deal with them constructively and professionally. This section also explains why many large organisations consider complaining customers valuable assets, because complaints reveal service weaknesses, operational gaps, or unmet expectations that can be corrected. You will examine the rules for dealing with angry customers, ensuring that calm, empathy, and clarity guide every interaction.

The program then explores the reasons organisations fail to deliver effective customer care and how to identify your own customer care problems. You will examine why identifying the causes of poor service is essential for solving immediate problems and preventing reoccurrence. This section also examines how to manage for customer satisfaction and introduces a CASCADE of quality—a structured approach to improving service delivery across multiple touchpoints and organisational levels.

A further learning area introduces service improvement and team capability development. You will explore how to create a customer care program, how to improve your own and your team’s ability to deliver better service, and the key role of communication in establishing a quality service culture. This section also explains what customer care standards are, how to set them clearly, and how to monitor customer care standards to ensure consistency, accountability, and continual improvement.

The final learning area examines how to provide a customer care culture, ensuring that service excellence is embedded into daily behaviours, team interactions, and organisational systems. You will explore how leaders, frontline staff, and internal teams all contribute to the collective experience customers receive and how a shared commitment to quality creates loyalty, trust, and long-term organisational success.

By the end of this course you will be able to communicate with customers professionally, manage complaints constructively, enhance customer satisfaction, establish and monitor service standards, and contribute to a workplace culture where exceptional customer care is consistently delivered and valued.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • What is meant by customer care?
  • Guidelines of quality customer contact
  • Whose customers are they?
  • Providing quality personal service
  • The ABC of service
  • The basis of a good attitude to customer care
  • Why you should respect your customers
  • The effect of staff behaviour on customers
  • How to meeting and greet customers?
  • How not to answer the telephone?
  • How to take the necessary action for not answering the phone?
  • Why you should have competent customer service representative?
  • The importance of customer complaints
  • How to deal with customer complaints?
  • Why large organisations consider customers who complain are valuable assets?
  • The rules for dealing with angry customers
  • Reason for failing to deliver customer care
  • How to identify your customer care problems?
  • Why identify the causes to solve immediate customer problems?
  • Managing for customer satisfaction
  • A CASCADE of quality
  • Creating a customer care program
  • How to improve your own and your team’s ability to deliver a better quality of service?
  • The key role of communication in establishing a quality service
  • What are customer care standards and how to set them?
  • How to monitor customer care standards?
  • How to provide a customer care culture?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

Shipping Notes
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Exchange/Return Notes
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SKU: 45860529420

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Chris
Charlottesville, US
★★★★★ 5
Good sunblock. New bottle design with easy to read expiration date.
Size: 8 Fl Oz (Pack of 1), Style: SPF 30
When reviewing this product. It ask you to put a STAR for: Sun protection Water resistance I put 5 stars because, how would i know? I don't use it to go into water and you'd need to be a scientist testing how good the sun protection is. I just assume it works. But i've used banana boat sunblock in the past. And it's been fine. No sunburns. As long as you remember to re-apply it because it's not meant to last all day. Pros: - It's sunblock - It works (from my previous experience) - New bottle design. They changed the style of the bottle. The new bottle has the date on it. The old bottles only had a serial number. In order to find out if your old bottles are expired you had to go to the banana boat website and see the instructions on how to read the serial # that way you can know the expiration date. The new bottle is more simple, the date is laid out easy to read on the bottle. - Long expiration date: I bought this sunblock around april or may of 2020 and the bottle says it will expire January 01, 2022 - Nice slim bottle to fit into a small bag. Cons: - It's a small 8 FL OZ bottle. My old bottle is a 10 FL OZ. Not sure if they still sell the 10FL OZ. - It feels a little heavy and thick on the skin. But after a while it's fine. - If you rub your hands / fingers around your eye, especially if you're sweaty. You might get the sunblock into your eyes. That has happened to me on hot summer days. It will make you teary eyed and irritate your eyes for a long while. - I hear this sunblock may stain clothes. So far that has not happened to me.
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Reviewed in the United States on May 24, 2020
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Laramie
Phoenix, US
★★★★★ 5
Ideal Sunscreen for Backpacking Adventures!
Size: 3 Fl Oz (Pack of 2), Style: SPF 30
I recently used Banana Boat Sport Ultra Sunscreen Lotion SPF 30 on a backpacking trip, and it was absolutely perfect for my needs. This sunscreen provided excellent protection and convenience, making it a standout choice for outdoor activities. First off, the SPF 30 rating offers reliable protection against harmful UV rays, which is crucial for long hours spent in the sun. The lotion goes on smoothly and absorbs quickly without leaving a greasy residue, which is a huge plus when you’re on the move. The size of the bottle is spot-on for backpacking. It’s compact and lightweight, fitting easily into my gear without taking up too much space. This makes it convenient to carry and apply whenever needed, ensuring that I stay protected without adding bulk to my pack. The water-resistant formula held up well even during sweaty hikes and water crossings. I didn’t have to reapply excessively, and it stayed effective throughout the day. The lotion also has a pleasant, non-overpowering scent, which is a nice bonus. In summary, Banana Boat Sport Ultra Sunscreen Lotion SPF 30 is an excellent choice for anyone heading into the great outdoors. Its effective sun protection, ideal size for backpacking, and water-resistant properties make it a must-have for any adventure. Highly recommended for keeping your skin safe and comfortable while exploring!
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Reviewed in the United States on September 7, 2024
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penny
Port Orchard, US
★★★★★ 5
Good stuff
Size: 3 Fl Oz (Pack of 2), Style: SPF 30
Banana Boat still smells good and works good too
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Reviewed in the United States on May 20, 2026
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Jennifer Ferrell
Massapequa, US
★★★★★ 5
Great sunblock, moisturizer, non-sticky and smells great!!
I’ve used a lot of sunscreen in my life being a fair skinned redhead and this product keeps me moisturized and prevented me from getting burned. We recently went to the French Polynesian islands and the sun hits hard down there and I never burned during our trip. I also absolutely loved how my skin felt moisturized and I never had dry skin from being in the pools and in the ocean. Plus, it smells amazing and you don’t feel sticky once it’s on.😊. Would highly recommend. Wish it was a little less in cost, but I love it.
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Reviewed in the United States on October 3, 2025
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Tiffany Martin
Waukegan, US
★★★★★ 5
Fantastic Sunscreen Lotion!
This sunscreen lotion is AMAZING! It smells fantastic (not at all like most sunscreen...cannot stand that nasty stink). And it is all natural so that is appealing as well. And yeah, it smells good and doesn't leave a gross/overly sticky type residue on your skin. It is also easy to wash off at the end of your day in the sun. And...most importantly, it works GREAT! Out in the sun and I didn't get burned at all. Highly recommend it (especially for anyone sensitive to regular sunscreen or if you can't tolerate the smell of regular sunscreen). This stuff is great!
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Reviewed in the United States on August 29, 2024

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