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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.7 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 5
Saved my skin during the winter
Such a great multi-purpose product!! I’ll use under my eyes if my skin is dry, or if I’m using an active that I know will dry my skin. I also would slather it on during the winter if I was walking or running outside and I knew it would be windy. It really helped against windburn.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 24, 2026
★★★★★ 5
Amazing product
This stuff is wonderful, whenever my skin is irritated I use this to help restore the barrier!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 11, 2026
★★★★★ 5
Lightweight SPF that layers well under makeup
Size: 5 Fl Oz (Pack of 1)
This sunscreen feels much lighter than many high-SPF formulas I’ve tried and blends into the skin without leaving a heavy white cast. The texture spreads easily and gives a hydrated finish without feeling greasy, which makes it comfortable for everyday wear on both the face and body. I also liked that it layered well under makeup without pilling.
I used this during long outdoor days and it held up well while still feeling comfortable on the skin. The SPF 60 protection is reassuring, especially for travel, beach days, festivals, or daily sun exposure. Overall, this is a reliable sunscreen option if you want strong protection with a more wearable, skincare-like texture.
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Reviewed in the United States on May 9, 2026
★★★★★ 5
A Must-Have for Sensitive Skin
Size: 5 Fl Oz (Pack of 1)
recently tried La Roche-Posay sunscreen and I’m really impressed! 🌞 The texture is lightweight, non-greasy, and absorbs quickly without leaving a white cast, which is a big plus for daily wear. It feels gentle on my skin and doesn’t clog pores, making it perfect for sensitive or acne-prone skin. I also love that it provides strong, broad-spectrum protection while still feeling breathable. Overall, it’s become my go-to sunscreen—I actually enjoy applying it every morning because it feels more like skincare than sunscreen. Definitely worth it!
I would be honored if you would consider me to receive a PR package. I’d love the opportunity to try more of your products and create authentic content that highlights the benefits of La Roche-Posay skincare.
Thank you so much for your time and consideration!
Warm regards,
Andrea Mohanlall
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Reviewed in the United States on September 4, 2025
★★★★★ 5
Goes on smooth with no white cast.
Size: 3 Fl Oz (Pack of 1)
This is excellent and disappears on the skin. Smooth as silk.
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Reviewed in the United States on May 10, 2026
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