SKU: 36337110607

The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success

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The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees SuccessBrand expert, popular speaker, and Fortune 500 advisor Duane Knapp presents The BrandPromise(R), his secret formula for becoming a Genuine Brand. Making the right promise, keeping it, and fulfilling your BrandPromise commitment will transform your business or organization into a "one of a kind" brand that customers, employees, and shareholders will trust and support for years to come. "A brand's promise is the new currency for success," says Knapp,

Brand expert, popular speaker, and Fortune 500 advisor Duane Knapp presents The BrandPromise(R), his secret formula for becoming a Genuine Brand. Making the right promise, keeping it, and fulfilling your BrandPromise commitment will transform your business or organization into a "one-of-a-kind" brand that customers, employees, and shareholders will trust and support for years to come.

"A brand's promise is the new currency for success," says Knapp, who teaches from personal experience, having built or advised hundreds of successful brands worldwide. Duane Knapp's Promise philosophy has been highly acclaimed and extensively referenced and quoted in hundreds of publications and books.

Brand success rests on three principles:

1) Provide a unique experience with products or services that enhance your customer's lives

2) Inspire employee partnership, passion, and support

3) Create a perception of exceptional value and distinctive benefits and deliver on your promise.

Genuine Brands make a promise and keep it. This promise begins with a different mindset than business as usual. It's not just about doing a good job-it's about optimizing the emotional and functional benefits from a customer's perspective.

The BrandPromise applies to every type of organization, from associations, philanthropic enterprises (charities and non-profits), and personal brands (celebrities, athletes and executives), to professional service firms (doctors), entrepreneurs, small businesses, and member-centric businesses (credit unions and co-ops). Knapp provides insights from a wide range of executives and leaders with in-depth analyses of many Genuine Brands, including Ketel One, Costco, the Make-A-Wish Foundation, Destination Marketing Association International, SAFE Credit Union, Annika Sorenstam, Callison Architecture, RK Dixon, Bartell Hotels, and Tourism Vancouver.

The BrandPromise book reveals the secrets that all kinds of organizations including associations, philanthropic enterprises (charities and non-profits), and personal brands (celebrities, athletes and executives), to professional service firms, such as doctors, entrepreneurs, small businesses, and member-centric businesses such as credit unions and co-ops.

The BrandPromise also explains how celebrities can utilize the secrets of BrandScience to enhance their image and perceptions and features a Brand Profile on Annika Sorenstam.

According to Knapp, "Annika's strategy is a perfect guide for any individual or celebrity that is interested in optimizing their success.

"Great stars may be born, but it's the celebrities that embrace the principles of BrandScience that enjoy long term brand success."

The BrandPromise features insights from other celebrities including Oprah, Greg Norman, and Rachael Ray.



Binding Type: Hardcover
Publisher: McGraw-Hill Education
Published: 03/01/2008
ISBN: 9780071494410
Pages: 264
Weight: 1.24lbs
Size: 9.32h x 6.52w x 0.98d
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SKU: 36337110607

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kayla c
Charlottesville, US
★★★★★ 5
Love the storage and pull-out
Color: Dark Grey, Size: 7 Seat, Color: Dark Grey, Size: 7 Seat
The size is great and fits nicely in the corner without feeling too bulky, but still has plenty of seating. The dark grey color looks clean in person and matches my space really well — not too light, not too dark. The pull-out part is honestly one of my favorite features. It slides out pretty smoothly and turns into a big lounging area or bed. I’ve already used it to relax and watch TV and it’s really comfortable. The storage compartment is also bigger than I expected — I can fit blankets and a few extra things in there easily, which helps keep everything more organized. Comfort-wise, I’d say it’s medium-firm. Not super soft like a cloud couch, but still comfortable enough for everyday use. The cushions seem to hold their shape pretty well so far. Assembly took a bit of time and it’s easier with two people, but overall it wasn’t too complicated. Once it’s set up, it feels pretty sturdy. If I had to nitpick, the cushions do shift a little after sitting for a while, so you may need to adjust them occasionally. But for the price, I think that’s pretty normal.
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Reviewed in the United States on April 29, 2026
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Jennifer Weddle
Carnegie, US
★★★★★ 4
very nice for the money
Color: Dark Grey, Size: 5 Seat, Color: Dark Grey, Size: 5 Seat
Very comfy. The color is perfect. The back pillows do shift when leaning against them but a throw pillow or two helps comfort. The material is soft. And it was fairly easy to assemble with 2 people.
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Reviewed in the United States on June 1, 2026
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AQ
Charlottesville, US
★★★★★ 5
Fast, Easy and Value for Money
Fast and Easy. Value for money. Highly recommended
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Reviewed in the United States on May 5, 2026
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Placeholder
San Leandro, US
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quick response.
Good experience.
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Reviewed in the United States on April 6, 2026
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Jay
Los Angeles, US
★★★★★ 5
Great plan, easy refund process
Asurion refunded the cost of my tv when the screen started to fail. Highly recommend buying the protection plan as Asurion makes the refund process easy!
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Reviewed in the United States on April 9, 2026

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