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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.2 ★★★★★
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Product Reviews
★★★★★ 4
Good. I like
Size: 8, Color: Black/White, Size: 8, Color: Black/White
Seem good. Comfortable. True size
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Reviewed in the United States on March 21, 2026
★★★★★ 2
Poor sole design could result in injury to heel.
Size: 11, Color: Grill/Mint Wave
These would be so much better if the sole did not expose the heel to possible punctures. There is an actual cutout of the sole where only the spongy part of the shoe is exposed to the heel. Anything sharp will go right through.
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Reviewed in the United States on November 25, 2025
★★★★★ 5
Good comfort, quality and classy
Size: 8.5, Color: Black/Ivory
’ve been wearing Cole Haan dress sneakers for work and travel, and they strike a really good balance between professional and comfortable. The biggest advantage is how lightweight they feel compared to traditional dress shoes. Most styles have sneaker-like cushioning, so you can walk or stand all day without your feet getting destroyed.
The design is also versatile and look polished enough for business casual outfits but still casual enough to wear with jeans. They work especially well in office environments where a full formal shoe feels too stiff or outdated.
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Reviewed in the United States on May 10, 2026
★★★★★ 5
New Favorite Work Shoe
Size: 9.5, Color: Black/Ivory
These Cole Haan Grand Crosscourt Daily shoes have quickly become my new favorite work shoes. They’re incredibly comfortable right out of the box, with just the right amount of cushioning and support to get through long days on my feet.
I love that they look sleek and professional while still feeling casual enough to wear anywhere. The build quality is top-notch—durable materials and solid construction that make them feel like they’ll last a long time.
Overall, these shoes strike the perfect balance between comfort, style, and practicality. I can honestly say I look forward to wearing them every day. Highly recommend for anyone who spends a lot of time on their feet but doesn’t want to sacrifice style.
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Reviewed in the United States on February 9, 2026
★★★★★ 5
Well Made for price and style
Size: 10.5, Color: Black/Ivory
Great fit and very flexible. I also recommend buying shoe savers when purchasing this product. To help with toes wrinkles. The pair itself is stylish and very comfortable. Any purchase of this product will be greatly satisfied.
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Reviewed in the United States on April 16, 2026