SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

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United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
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SKU: 88369661414

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Shelby
New York, US
★★★★★ 2
Not very much dispenses with pumps
Color: Glint Rainbow
This gives out very small puffs of glitter when depressing the pump. The glitter is as expected, but it would be more efficient to just open the dispenser with how little this pumps out. I'll probably just use this for crafts instead of body and hair. It doesnt really stick either because it is a dry powder
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Reviewed in the United States on May 29, 2026
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Takelia
Bozeman, US
★★★★★ 1
Not what I expected
Color: Glint Rainbow
Product doesn’t come out like a dust
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Reviewed in the United States on April 30, 2026
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Power Adapter
Dallas, US
★★★★★ 4
Fine, dry glitter in a puff spray bottle
Color: Glint Rainbow
This works well if, and only if, you know exactly what it is and if it'll work for your application. This glitter comes with no adhesive or stickiness in it. It is not like a glitter stick, or glitter makeup. It is dry glitter in a spray bottle. The spray pattern is very narrow, so if you want to spray it onto a piece of paper or you body, it will show up in a clump. It does not have an airy spray pattern. To use this, you need to add some stickiness to the surface you want it to stick to first. Something like glue on paper or some sort of sticky thing on your skin that won't sink in. If regular lotion sinks in, the glitter will just fall off. So petroleum jelly or something that sits on top works best. Also, if you want it spread out instead of in little clumps as it comes out of the spray bottle, you'll have to move it around manually. On some level, to be entirely honest, I'm not sure this application method is better than loose glitter. With loose glitter, at least I can manually sprinkle it and not get a giant blob like with the spray. Also, some little bits get loose with the spray, and loose glitter in a house is just asking for forever glitter. I'm deducting one star simply because the spray delivery mechanism isn't very useful, and can actually be a liability. Unlike some spray glitters with propellant and adhesive that are more like spray paint and have a more spray paint application profile. This manual puff method just doesn't work well with glitter.
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Reviewed in the United States on April 23, 2026
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Tamiyah Thomas
San Leandro, US
★★★★★ 5
Dry glitter, not glue
Color: Glint Rainbow
This is dry glitter, not glitter spray. Will need glue for it to stick but it’s very pretty.
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Reviewed in the United States on April 20, 2026
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Rylie
Port Orchard, US
★★★★★ 5
Fine holographic sparkle with smooth and even application
Color: Glint Rainbow
I tested this glitter powder several times over about two weeks while using it on my hair and along the cheek area for festival style makeup looks. The shimmer particles are very fine, which helps create a smooth reflective effect rather than chunky glitter. The applicator releases a light dusting of powder, which makes it easier to control how much product is applied. I found that building it gradually works best, starting with a light layer and adding more for a stronger sparkle effect. The holographic finish reflects different tones depending on the lighting, shifting slightly between soft rainbow colors under brighter light. It looks subtle indoors but becomes more noticeable and reflective in direct lighting or outdoor settings. During wear, the glitter stayed in place for several hours with minimal fallout when applied lightly. I noticed that applying it over slightly set makeup or hair helped it adhere better and reduced loose particles. With its fine texture, controllable application, and noticeable sparkle under different lighting, it delivers a versatile glitter effect for creative makeup looks. The quantity of the spray was nice and it was durable under the sun too.
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Reviewed in the United States on May 15, 2026

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