SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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4.6 ★★★★★
Based on 16 reviews
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Verified Purchase
GritWork
Los Angeles, US
★★★★★ 5
Real walnut wood. High quality.
Color: Walnut Wood, Size: Large, Color: Walnut Wood, Size: Large
This is authentic walnut wood. I was apprehensive at first. My fear was that it was pine stained to the color of walnut. I thought the wood stain would come off on my wrists and wear over time. Turns out this is a genuine chunk of walnut! Worth the $20. I laser engraved my logo onto it and it revealed that it’s 100% walnut to the core. Elegant solution. Perfectly comfortable. Way less corny than those squishy wrist rests from the 2000’s. Nice rubber gaskets on the bottom to keep it from slipping. Does not move while in typing. The exact right size for supporting your wrist on a full size Keychron keyboard. I’m using it with a P6 Ultra. But it would fit any full size Keychron keyboard.
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Reviewed in the United States on March 23, 2026
T
Verified Purchase
The Cannish
Alexandria, US
★★★★★ 5
Surprisingly comfortable and stylish wrist rest!
Color: Walnut Wood, Size: Large
This wrist rest is the perfect compliment to my desk set up. I was hesitant about buying a wood product like this, but I’ve been pleasantly surprised how comfortable and smooth it is during extended use. For the price, it feels like a premium product, and I love that it stays put with the rubber feet. The size is perfect for a full-size keyboard, with just the right thickness to keep your wrist and palms comfortable. If you’re looking for an elevated way to decorate your desk while protecting your wrist, this is a great choice.
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Reviewed in the United States on March 29, 2026
T
Verified Purchase
Thomas Wells
Lexington, US
★★★★★ 5
Great wrist rest with a modern look!
Color: Walnut Wood, Size: Medium, Color: Walnut Wood, Size: Medium
This is a great looking addition to my desk. It’s a just the right length to fit my keyboard and I love the walnut coloring! It’s real wood and has nice rubber feet on the bottom to keep it from moving around. The angle is nice for my wrists and it’s easy to clean with just a damp cloth. If I ever wear this one out (which I doubt) I’d buy another!
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Reviewed in the United States on March 31, 2026
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Verified Purchase
Elektra
Boise, US
★★★★★ 5
Super comfortable - much better than memory foam wrist rests!
Color: Walnut Wood, Size: Large, Color: Walnut Wood, Size: Large
Get this wrist rest - you won't be disappointed. Had ergonomic keyboards and have tried memory foam rest in the past and this is much better. Smooth wood, perfect height and very supportive to keep wrists in neutral position when typing. Got the 17.3" and like that there's ample room to not feel squashed, but probably could have done with the medium length. Great angle for my mechanical keyboard. Love it!
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Reviewed in the United States on April 6, 2026
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Verified Purchase
James M.
Boise, US
★★★★★ 4
What an excellent wrist rest! Except for this one thing....
Color: Walnut Wood, Size: Large
This is a solid piece of wood with great quality. Fantastic large rubber grips on the bottom (left and right sides only). Pro: I use it for editing and gaming. And though I thought the wood might be a bad choice in the long run, it turns out it's pretty nice. Not as comfortable as a gel rest but I knew what I was getting when I ordered it. I buy things for function AND aesthetics. I love how this looks. The uniqueness is really something. I got the natural one instead of the black so that the grains and lines can be easily seen. Con: Unfortunately, after almost 2 months, the wood has warped some. Not enough to effect my typing but, enough that I notice it. The warp is the kind where the opposite angled corners go up and down. While the other 2 corners are fine. In my case, the top left and bottom right, when pressed independently, rock the wrist rest. The top right and bottom left stay grounded. This is why I took a star off. Because there's no way this should be happening. So, looks and quality are up there. The rubber grips are solid. Why it's warping is puzzling to me. NO liquid wasted on it. Or, extreme temperature changes have happened. I've made sure the rubber grips. And that the surface the rest sits on (a glass mouse scrolling top by Superglide) is clean. Yet, I get this slight rocking. It bugs me this all happened right after the return window closed. I would've simply exchanged it. I love it too much. I mean, this is, again, a SOLID piece of wood. Maybe this won't happen for everyone. I mean, it's wood. Eh I would still recommended this regardless.
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Reviewed in the United States on November 24, 2025

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