SKU: 36956971008

Manage conflict within a team training course

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Description

Manage conflict within a team training courseWhat Conflict Management in the workplace? It is reasonable to assume that people in a large, diverse workforce won' t always agree on everything; that's just human nature. Conflict is an unfortunate side effect, though, and while it may seem like a natural part of working together, it can potentially cause severe disruptions in productivity and company morale. That said, understanding how to manage disputes effectively is a vital soft skill for

What Conflict Management in the workplace?

It is reasonable to assume that people in a large, diverse workforce won't always agree on everything; that's just human nature.

Conflict is an unfortunate side effect, though, and while it may seem like a natural part of working together, it can potentially cause severe disruptions in productivity and company morale. That said, understanding how to manage disputes effectively is a vital soft skill for professionals to possess. When handled correctly and with respect for everyone involved, conflicts have the potential to lead to new solutions and improved relationships within the workplace. Resolving disagreements for the betterment of your business should always be the goal.

With the right tools, you can manage and resolve conflict in a successful manner. Conflict
management is all about having key skills to resolve disagreements with respect and care. When handled correctly, conflicts have the potential to yield beneficial outcomes that lead to improved relationships or services. As such, it is essential for businesses and other groups of people to cultivate conflict management strategies so they can address any disputes that arise in a productive way!

Distinct methods of dealing with conflicts include preventive measures, such as workplace and job role modifications, as well as training staff on organisational policies. Alternative dispute resolution options exist too, including informal discussions, mediation and conciliation.

About this course

  • Training Provider: OHS.com.au
  •  Location: Online
  •  Course length: Varies average 20 minutes
  •  Time: Self-paced
  •  Certification / Accreditation: Certificate of Completion

Background – How to prevent conflicts in a workplace?
Conflicts can arise when there is a lack of understanding or acceptance of different backgrounds, beliefs and values. Issues may also arise due to differences in working styles and an absence of respect for how various individuals work. Likewise, misunderstandings that remain unsolved and ongoing miscommunication can cause tensions between colleagues. Furthermore, employees may come into direct conflict when resources are scarce and unequal availability of assistance is perceived among colleagues.

To effectively prevent conflict, it is important to make changes to the workplace environment, including reorganising to minimise potential issues, such as tight spaces or inadequate lighting. Additionally, roles may need to be adjusted if individuals are overstepping boundaries, and staff should be given the necessary tools, such as training and resources, to properly fulfil their job duties. To ensure that any confrontational behaviour is handled appropriately, an established policy of conflict resolution should be implemented and enforced.

Various methods of alternative dispute resolution exist, such as informal discussions, mediation and conciliation. Informal discussions can be initiated by a supervisor, or the parties in dispute, with a manager serving as an impartial facilitator. This provides an opportunity for all voices to be heard and a solution to be reached. Mediation involves a trained mediator working with the parties, encouraging dialogue and offering guidance on how to resolve the conflict. Conciliation is akin to mediation, but the conciliator is more actively involved in making a decision.

Course Outline
OHS’s Manage Conflict within a Team training course is designed to provide essential skills for resolving disputes in the workplace. The training course is based on extensive research and utilises a Win-Win Approach focusing on the three core principles of conflict resolution: Negotiation, Assertiveness and Persuasion. The comprehensive training course also covers key topics such as finding the root of issues, compromising and mediating successfully, learning how to forgive, effective anger management techniques and diffusing difficult situations quickly.

Learning Outcomes

  •  Signs, stages and possible causes of conflict are identified and anticipated.
  •  Factors and issues relevant to conflict are clarified.
  •  Possible resolutions and/or compromises are explored using appropriate   communication techniques.
  •  Responses are evaluated against workplace requirements, legislation, policies   and   procedures. Resolution strategies are developed that identify the   timeframes  involved   and the form of reporting to be used.
  •  The strategy for resolution is selected to take account of social and cultural     differences   and is consistent with legislation, organisational policies   and   procedures.
  •  Situations requiring assistance are identified and support is sought as required,   according to organisational policy and procedures.
  •  Strategies to address conflict are implemented promptly in accordance with   legislation,  policy and procedures.
  •  Records and reports are maintained in accordance with legislation, policy and   procedures.
  •  Effectiveness of the resolution strategies is evaluated.
  •  Resolution methodology is monitored and remedial actions are initiated as   required.
  •  Lessons learnt are recorded and used to improve service delivery, organisational   policy     and procedures as required.
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SKU: 36956971008

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4.9 ★★★★★
Based on 11 reviews
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Verified Purchase
Cynthia Brann
Natrona Heights, US
★★★★★ 5
Alligator chew toy
Color: purple, Color: purple
Excellent for heavy duty chewing. Good size for medium size (15-25lbs.). An instant hit with my dog. Very durable. I feel it is safe for my dog to have unsupervised. I rate this HIGHLY RECOMMEND.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026
S
Verified Purchase
S Bowman
Carnegie, US
★★★★★ 3
Held Up Better Than Most for My Aggressive Chewer
Color: purple, Color: purple
I have to give the Fuufome Dog Chew Toy for Aggressive Chewers a solid 3 out of 5 stars. I have a very high-energy Lab mix named Boone who is an extremely aggressive chewer. Finding toys that last in our house is nearly impossible. This is actually his second toy like this - the first one is currently in my yard in three different pieces. While I don’t believe this toy was advertised as indestructible, I still hoped it would fully survive Boone’s chewing. Some parts have held up well, which is more than I can say for many other toys we’ve tried. However, he was still able to do some noticeable damage to the rubber portion after consistent use. To be fair, it did last longer than most toys we’ve purchased, which says a lot considering how tough Boone is on his things. For moderate chewers, I think this would hold up quite well. For truly aggressive chewers like mine, it’s tougher than average but still may show wear over time.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 24, 2026
A
Verified Purchase
Amazon Customer
Dallas, US
★★★★★ 5
Best toy for heavy chewers
Color: Green
My dog is an aggressive chewer and I have trouble finding toys that last longer than 5 minutes before being so destroyed it is no longer safe to let him keep it. He loves this toy and naws on it for hours daily. Yes, it has multiple chew marks, but it is still intact completely. No little pieces have been chewed off. I highly recommend this toy for any dog especially those who destroy every toy in seconds like mine does.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 12, 2025
N
Verified Purchase
Nirpno
Los Angeles, US
★★★★★ 2
NOT Indestructible and a Nylon Product (NOT A CHEW TOY)
Color: Green, Color: Green
I gave this dog toy 2-stars based on my dog toy rating system (DTRS) for “Bruce” the Green Alligator! Unfortunately, I didn’t notice in the fine print of the product description on the website that this toy consisted of Nylon. If I noticed that description, I would’ve never purchased this product. Please do your own research on Nylon wrt teeth. I wasn’t impressed with the toy construction out of the box. The nylon head and tail sandwich the rubber body with soft rubber spines on Bruce’s back for easy gripping. This is not an “Indestructible” dog toy. Safety (1-rating): 1. I was always concerned about my dog’s teeth possibly cracking while he was chewing on Bruce’s Nylon ends. Thankfully, his teeth were fine throughout the use of this toy. 2. The Nylon came off in small pieces after a few hours and continued for the life of the toy; see picture. I never intended for my dog to swallow pieces of Nylon. 3. Bruce’s rubber rear end is where most of the damage occurred, as my dog was tearing off pieces of rubber and spines, which he thankfully passed through his system over a period of 2-3 days after I threw Bruce away; see picture. 4. The chewed-up Nylon ends were very hard, rough, sharp and pointy. There were occasions where I noticed my dog’s gums were bleeding as a result of chewing this toy. 5. Bruce is big enough not to swallow in its entirety, which is why I’m giving this a 1-rating for safety. 6. This is a molded product and not a plush product. Durability (2-rating): 1. It took my dog 1 to 2-weeks to get the toy in the shape that is shown on the posted photos. 2. The Nylon was immediately being scratched and scraped apart on day-1. Then I noticed pieces of Nylon coming off of Bruce after 3-4 days. 3. The rubber was immediately being punctured with small divots around the body on day-1. I noticed over the next couple of days that my dog was focusing on the rear end and trying to pull the rubber off the Nylon tail. 4. The rubber started coming off more quickly after 1-week, until I removed it all together. Squeaker (N/A): 1. Bruce has no squeaker. Fatality (2-rating): 1. Bruce had a longer life than most of my dog’s toys, but then again, I expected this to last much longer as the seller claims it is “Indestructible”, which it is not. 2. I tried filing off some of Bruce’s chewed up Nylon ends to smooth them out for more chew time, but came to my senses and just threw him away for safety concerns only. In conclusion, “Bruce” the Green Alligator should not be given as a chew toy, but more as a fetch toy, unless you want your dog to digest the Nylon and rubber materials. Days of Enjoyment Given to Dog: 12/16/2024 Dog Toy Death: 01/08/2025 Total Days Used: 13 days (11 days spent away from home during the holidays) About my dog “Cannoli” for comparison Breed: Blue Healer / Lab mix Sex: Male Age: 8-months Weight: 45-lbs Size: Medium Energy Level: High Chew Rating: Aggressive
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Reviewed in the United States on February 26, 2025
A
Verified Purchase
Amazon Customer
Cuba, US
★★★★★ 5
Great chew toy!!!
Size: 4 Inch (Pack of 2)
My dachshunds love all the bam bones!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 9, 2026

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