Veritas Extended Appliance Support Service 1 Year Initial 12Mo Acd 120Tb

Enhance operational efficiency and safeguard your critical infrastructure with the Veritas Extended Appliance Support. This focused, year-long service plan is designed to maintain a supported configuration for your Veritas appliance and software, helping you minimize downtime, accelerate issue resolution, and keep your environments secure and up-to-date. With a full 12-month coverage window, you gain reliable, expert help whenever you need it, so you can concentrate on advancing your core business objectives rather than tending to reactive outages.

• Comprehensive coverage for appliances and software: The Extended Appliance Support provides dedicated assistance for your Veritas appliance and software under a valid support agreement, ensuring you receive timely guidance and expert troubleshooting when issues arise.
• One-year service duration: Benefit from extended access to Veritas expertise for a full 12 months, helping to stabilize operations, improve accuracy, and reduce the risk of disruptions over the long term.
• On-site assistance when needed: If your appliance encounters significant issues, Veritas will determine whether an on-site response is required, dispatching trained professionals to minimize downtime and keep your systems running smoothly.
• Fast response times and proactive support: The service emphasizes quick resolutions and proactive troubleshooting, with access to the latest updates and patches to maintain security, performance, and reliability.
• Dedicated account management and parts availability: You’ll have direct access to a dedicated account manager to address your specific needs, plus replacement parts and components as determined necessary by the Veritas support team. Note: This offering is not applicable to NetBackup Flex Scale; consult the Appliance Services page for alternatives tailored to your configuration.

Technical Details of Veritas Extended Appliance Support Service 1 Year Initial 12Mo Acd 120Tb

• Service scope: Extended Appliance Support for Veritas appliances and associated software, under a valid support agreement.
• Service duration: 12 months from activation, providing continuous access to support resources and expert guidance.
• Updates and patches: Access to the latest software updates and patches to improve functionality, security, and stability of your appliance configuration.
• Troubleshooting and analysis: Comprehensive troubleshooting and analysis to identify, diagnose, and resolve potential issues before they escalate.
• Parts availability: Availability of replacement parts and components as determined necessary by the Veritas support team to restore or maintain operation.
• Account management: Direct access to a dedicated Veritas account manager to ensure your specific needs are understood and addressed promptly.
• On-site support: On-site response is available when required to minimize disruption to your operations.
• Exclusions: Not applicable to NetBackup Flex Scale products. For other appliance configurations, consult the Appliance Services page for tailored options.

How to Install Veritas Extended Appliance Support

• 1. Verify eligibility: Ensure you have a valid support agreement in place for your Veritas appliance and software.
• 2. Initiate registration: Contact the Veritas support team to register for the Extended Appliance Support service.
• 3. Provide configuration details: Supply all necessary information about your appliance’s configuration and any specific requirements you may have.
• 4. Confirm and gain access: Once registered, you will receive confirmation and instructions on how to access your support resources and portals.
• 5. Maintain current contact data: Keep your contact information up to date with Veritas to ensure seamless communication and ongoing support availability.

Frequently Asked Questions

• Q: What is included in the Veritas Extended Appliance Support?
  A: The service provides comprehensive assistance for your Veritas appliance and software under a valid support agreement, including access to the latest software updates and patches, proactive troubleshooting, on-site support when needed, replacement parts as determined necessary, and a dedicated account manager. It is important to note that this offering does not cover NetBackup Flex Scale products.
• Q: Is on-site assistance included?
  A: Yes. Veritas will determine if an on-site response is required, and trained professionals can be dispatched to minimize disruption to your operations when significant issues occur.
• Q: How long does the coverage last?
  A: The Extended Appliance Support provides a full 12-month service duration, enabling continuous access to support resources and expert assistance throughout the year.
• Q: Are replacement parts covered?
  A: Replacement parts and components are available as determined necessary by the Veritas support team to restore or maintain appliance operation.
• Q: How do I install or activate this service?
  A: Start by ensuring you have a valid support agreement, contact Veritas support to register for the Extended Appliance Support, provide your appliance configuration details, receive confirmation and access instructions, and keep your contact information current for seamless communication.
• Q: Can I use this service with NetBackup Flex Scale?
  A: No. This Extended Appliance Support is not applicable to NetBackup Flex Scale products. For Flex Scale or other configurations, please refer to Veritas Appliance Services options for alternatives.