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Description
HPE Foundation Care Software Support - 4 Year - Service E/rcp Cp500 VmxfersvcHPE Foundation Care Software Support delivers comprehensive hardware and software services designed to maximize the availability and reliability of your IT infrastructure. With Hewlett Packard Enterprise (HPE) technical resources coordinating with your IT team, this service helps you resolve hardware and software issues across HPE products and select third party software. The plan combines proactive maintenance with rapid response, ensuring your
HPE Foundation Care Software Support delivers comprehensive hardware and software services designed to maximize the availability and reliability of your IT infrastructure. With Hewlett Packard Enterprise (HPE) technical resources coordinating with your IT team, this service helps you resolve hardware and software issues across HPE products and select third-party software. The plan combines proactive maintenance with rapid response, ensuring your systems stay up and running while keeping total costs predictable. This 4-year coverage is engineered to minimize downtime, reduce risk, and simplify IT operations by providing a structured support framework that scales with your business needs.
- 4-year service duration delivers long-term protection and predictable budgeting for IT support, ensuring you have dependable coverage throughout your hardware and software lifecycle.
- 2-hour phone support response ensures rapid access to expert assistance for critical incidents, helping you resume normal operations faster and minimize business impact.
- Remote diagnosis and on-site hardware repair combine the speed of virtual troubleshooting with hands-on maintenance when necessary to fix hardware issues and restore service quickly.
- Comprehensive software coverage includes Basic Software Support and Collaborative Call Management for eligible HPE software, plus remote support and access to updates and patches for supported software materials.
- Updates for third-party software are included as they become available from the original software manufacturers, helping keep your entire environment current with minimal effort.
Technical Details of HPE Foundation Care Software Support - 4 Year - Service E/rcp Cp500 Vmxfersvc
The HPE Foundation Care Software Support program provides a structured, predictable service layer designed to protect both hardware and software components of your IT infrastructure. Key elements of the service include:
- Service duration: 4 years from the start date, offering extended protection beyond standard maintenance windows and delivering long-term reliability for your mission-critical systems.
- Response time: 2 hours for phone-based support to acknowledge critical incidents and begin issue triage, accelerating root-cause analysis and resolution.
- Scope of hardware support: Remote diagnosis and software-assisted troubleshooting, with on-site hardware repair when remote resolution is insufficient to restore service.
- Software support: Remote technical support for eligible HPE software, access to software updates and patches, and Basic Software Support for applicable software products. Collaborative Call Management helps coordinate issues across multiple vendors when needed.
- Third-party software updates: Updates for selected third-party software products are included as they are released by the original software manufacturers, helping keep a heterogeneous environment current.
- Service accessibility: Email support complemented by phone access to HPE experts, enabling flexible communication channels suitable for varying organizational needs.
- Predictable TCO: The fixed 4-year term and defined support levels help organizations forecast operating expenses and reduce unexpected repair costs.
How to Install HPE Foundation Care Software Support
Because this is a service contract rather than a physical product, installation involves activating the coverage on eligible hardware and software assets within your IT environment. Here are the practical steps to enable and start benefiting from HPE Foundation Care Software Support:
- Confirm eligibility: Verify that your hardware and software assets fall within the Foundation Care scope, including compatible HPE hardware and eligible non-HPE software as determined by HPE.
- Assign the service to assets: Link the 4-year Foundation Care coverage to the affected server, storage, networking devices, and any eligible software in your asset registry or service portal.
- Activate support channels: Establish primary contact points for both email and phone-based support, ensuring the right teams can engage quickly when an incident occurs.
- Provide assets and context: Prepare a concise inventory of covered devices, serial numbers, SKUs, and a brief description of the issue or outage to facilitate rapid triage.
- Engage with support: When a problem arises, initiate contact via the HPE support portal or phone line. HPE engineers will perform remote diagnostics and coordinate on-site visits if required.
- Collaborative issue management: For complex environments with multiple vendors, leverage Collaborative Call Management to streamline communications and ensure all stakeholders stay aligned on progress and resolution steps.
Frequently asked questions
-
What exactly does HPE Foundation Care Software Support cover?
It provides remote hardware and software support for eligible HPE products, including remote diagnosis, software updates, patches, and on-site hardware repair when needed. It also covers Basic Software Support and Collaborative Call Management for eligible software and includes updates for select third-party software as provided by the original manufacturers. -
How quickly can I expect help after I open a ticket?
Phone support carries a targeted 2-hour response time for critical incidents, with remote troubleshooting initiated promptly. On-site visits are scheduled as necessary to restore hardware functionality and service levels. -
Does this service include software updates and patches?
Yes. For eligible HPE software, you receive remote support plus access to updates and patches. Updates for certain third-party software are included as they become available from the original software manufacturers. -
Is this service applicable to non-HPE products?
Certain non-HPE software may be eligible for Basic Software Support or Collaborative Call Management as determined by HPE. It’s designed to extend coverage to a broad IT environment, but eligibility depends on vendor agreements and product compatibility. -
How does Foundation Care impact total cost of ownership?
Foundation Care provides a predictable annual or multi-year expense with defined service levels, reducing the risk of unexpected repair costs and downtime while helping IT teams plan budgets more accurately.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.7 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 1
One day of use, then it rubbed against my toes and caused cuts
Size: 9-9.5, Color: Black Denim Blue, Size: 9-9.5, Color: Black Denim Blue
I got these right before a trip to Costa Rica where we would be doing a lot of hiking, some tubing, and be in and out of water. They felt great when I first tried them on and I was optimistic.
Our first day, we hiked a total of about 5 miles in the forest and along a river, with some swimming in pools throughout the hike. These weren't difficult trails, but a mix of gravel, rock, dirt, etc. The shoes felt fantastic and were comfortable all day. Later that evening, after they had mostly dried out, we did another mile or so to some other pools and I had no problem. During that hike I was so happy I was actually talking to my kids about what great things I was going to say in a review.
The following day however, as soon as I put on the sandals, just walking to the hotel pool, the top of the shoe, just above my big toes, was bending and rubbing against my toes. It was very noticeable and I took them off and made sure there was no sand or anything else causing the irritation. I had no other choice that day and we ended up back on a similar trail, hiking a total of about 1.5 miles, with it rubbing against my toes the entire time.
I tried both tightening and loosening the shoes and changing my stride to step more flat footed so they wouldn't bend at the back of my step, but that didn't help. Neither did getting them wet again, hoping to soften something up. By the time we were half way through that hike, there were visible raw spots on top of both my big toes. By the time we were done, they had become sores and very painful.
The following day, we walked on the sidewalk to breakfast about three blocks away and it hurt bad enough that I found a store and bought a pair of flip-flops instead. I haven't worn the sandals since.
I can't tell exactly what's going on inside the shoe, but I think the leathery part of the shoe is pushing down at the natural break in the toe area when I step, and the mesh is rubbing.
Since I've worn them outside and been swimming in them, I can't return them, but they're basically useless after one good day.
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Reviewed in the United States on November 29, 2025
★★★★★ 5
Great headphones!
Color: Black
Great headphone! They work well and sound quality was pretty good. Definitely worth the money. I love that they’re not inserted into the ear. It allows me to hear things going on around me but not so much that I can’t hear my music. They’re pretty comfortable too! I have smaller ears and the earbuds that you put into your ear tend to hurt after some time. These typically don’t.
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Reviewed in the United States on May 13, 2026
★★★★★ 5
If you’re curious about open ear earphones give these a try
Color: Black, Color: Black
I don’t normally review but these are genuinely great quality, especially for the price! I was skeptical about open ear for sound quality/comfort to be honest and the first couple days I used them they were a but uncomfortable and my ears hurt after a while, but once you figure out how to fit them properly and get used to it they’re actually incredibly comfortable, so much that I often forget I have them on lol. The part that hooks on your ear is a soft bendy plastic, silicone-like so it’s pretty forgiving for different ear shapes. I love the dual connecting Bluetooth as well, super useful for switching between tasks on different devices. The sound quality is pretty on par with higher end options and it doesn’t really leak sound much either, even though it’s open ear which is great, also allows you to still hear your surroundings really well so good for commuting/out and about/office work. Great battery life and they charge quickly in the case, I work in video editing so use them pretty much all day and with the case they last several days before needing a recharge. I’ve had them for a couple months now I think and I’m really glad I went with this option. Absolutely the best option I’ve tried around this price point, anker products as a whole I’ve found are really great quality at a very reasonable price.
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Reviewed in the United States on April 16, 2026
★★★★★ 5
COMFORT KING 👑✨
Color: White
I struggle finding headsets that don't bother my ears OR cause headsets 🙈 others will just fall right out which gets super annoying... These on the other hand, are like air!! I genuinely cannot even tell I'm wearing them! The ear piece is adjustable for all (or most) ears! The sound quality is amazing while still being able to hear what's going on around me. They don't fall out, the adjustments help with that too! Even on the tightest setting, it's not uncomfortable, the silicone really feels like butter. My only semi-complaint is that the battery doesn't seem to last very long, but I've only used them out of the box 🙈 I'm gonna charge a full day and see how they do! Honestly not a major problem anyway because I only wear one for work, when one dies I just swap to the other. Connectivity is quick and easy! If you are picky about ear comfort, I promise you, these will not let you down!! ABSOLUTELY WORTH THE MONEY
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Reviewed in the United States on May 15, 2026
★★★★★ 4
Good value
Color: Black
These arrived a day early and I am currently wearing them as I write this. So far these aren't bad and I'm having a hard time complaining about what you get for the price. I got these for around $30 and the fact these have touch controls and an app you can use to adjust the EQ, the touch settings, and other things already makes them a good deal. The main reason I bought these is because I needed a pair of open earbuds for work so I can listen to music while still being able to hear what's going on around me. The sound quality isn't terrible but it isn't going to blow you away either. It's kind of like having 2 cheap but decent Bluetooth speakers strapped to your ears. Out of the box they might sound a tad muddy but I like using the hip hop or electronic EQ settings to make them sound more clear with added bass. They don't sound as good as in-ear earbuds (mainly because the bass isn't as rumbly) but they still sound really good, especially for the price. Once you change the EQ settings they have good clarity and you can hear the subtle nuances of each instrument. And although you can't really feel the rumble of the bass you can definitely hear it and most songs sound great on these in my opinion. I did notice that some songs with heavy sub bass sound kind of weird though. The touch controls work pretty well but hitting the right spot can be a little tricky especially when doing double taps. These also stay locked to your ears pretty well. You could headbang to some heavy metal music and these will not be sent into orbit. Some people say these are comfortable and you almost forget you're wearing them but I've had them on for about an hour and I can definitely still feel them. They aren't the most comfortable earbuds I've ever worn but they don't feel that bad either. I wore them at work most of the day and only my left ear started to feel slightly uncomfortable but I think that was just because the earbud needed to be adjusted a bit. The battery life is great and the case has fast charging which is convenient if you want to throw them in the case on your lunch break and get enough juice to last the rest of the day. The case is also smaller than I expected. I thought it would be bigger considering the size of the earbuds but it's literally the length of a toilet paper roll (i'm sick and have a roll laying on my bed next to the case) and it's about as wide as the upper part of your palm and as thick as a mcdonalds cheeseburger lol if you want a solid pair of open ear buds for work but aren't trying to spend a fortune these are a good option to consider. Just keep in mind that you aren't going to get super high quality studio level sound from these but that's not what they're made for anyway.
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Reviewed in the United States on February 25, 2026