Cisco Partner Support for Unified Computing - Extended Service - Service

The Cisco Partner Support for Unified Computing - Extended Service is designed for qualified Cisco channel partners aiming to enhance operational support margins and extend their array of service offerings. This unique Partner Support Service (PSS) equips you with essential tools and information to establish a range of new support service practices, ultimately fueling your business growth. Delivered by you, the partner, with robust backing from Cisco's services infrastructure, this offering empowers you to maintain primary responsibility for customer support under your own brand.

• Enhanced Operational Support: The Partner Support Service equips you with the necessary tools and resources to significantly improve your support margins, ensuring your operations run smoothly and efficiently.
• Customizable Service Offering: As a partner, you have the autonomy to create and deploy services tailored to meet your customers' unique needs, leveraging both foundational and smart capabilities to enhance customer satisfaction.
• Reliable Technical Assistance: Enjoy peace of mind knowing that the PSS provides dependable support for resolving all your technical issues efficiently and effectively, allowing you to focus on your core business.
• Timely Updates and Releases: The service includes a new releases update feature that ensures your offerings are current and reliable, boosting the overall efficiency of your services.
• Rapid Response Time: With a guaranteed 4-hour parts and labor service response time, you can rely on timely assistance that enhances dependability and customer satisfaction.

Technical Details of Product

• Service Type: Partner Support Service (PSS)
• Service Model: Collaborative offering delivered by the partner
• Implementation: Phased implementation structure
• Response Time: 4-hour parts and labor service response
• Support Structure: Comprehensive support backed by Cisco services infrastructure

How to Install

To install the Cisco Partner Support for Unified Computing Extended Service, follow these simple steps:

1. Purchase the Partner Support Service through your Cisco channel partner account.
2. Define your service offerings based on your customers’ needs and your operational capabilities.
3. Leverage Cisco's services infrastructure to access tools and information for supporting your end users.
4. Deploy the services and maintain clear communication with your clients to ensure their needs are met effectively.
5. Continuously monitor and optimize the services based on feedback and performance metrics.

Frequently Asked Questions

• What is the Cisco Partner Support Service? The Cisco Partner Support Service (PSS) is a collaborative offering that enables qualified Cisco channel partners to enhance their operational support and create new service practices.
• How does the PSS differ from Cisco Branded Services? Unlike Cisco Branded Services, where Cisco fulfills the service, PSS is delivered by the partner, allowing you to maintain primary responsibility for customer support.
• What are the key benefits of using PSS? PSS provides operational support tools, reliable technical assistance, customizable service offerings, and a rapid response time for parts and labor.
• Can I customize the services I offer with PSS? Yes, PSS is designed for partners to develop and deploy services tailored specifically to their customers’ needs.
• What is the response time for technical issues? PSS guarantees a 4-hour response time for parts and labor, ensuring timely resolution of technical issues.