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Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responsepls 4hr Ahr-h30186Experience unparalleled support and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service offering is meticulously crafted to provide your business with continuous proactive network monitoring, ensuring that you can focus on what matters most achieving your organizational goals. With this service, you are not just investing in a support solution; you are investing in the future reliability and
Experience unparalleled support and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service offering is meticulously crafted to provide your business with continuous proactive network monitoring, ensuring that you can focus on what matters most – achieving your organizational goals. With this service, you are not just investing in a support solution; you are investing in the future reliability and performance of your network infrastructure.
- Proactive Network Monitoring: ExtremeWorks Managed Services ResponsePLUS offers continuous remote monitoring of your network, identifying potential issues before they escalate into business disruptions.
- Comprehensive Technical Support: Benefit from incident and problem management, proactive change and configuration management, and operational software updates to keep your network running smoothly.
- Real-Time Access: Gain access to the Extreme Networks Managed Services Gateway for real-time insights into your network's health, performance metrics, and security vulnerabilities.
- Dedicated Account Management: A designated managed services account manager will be assigned to your organization, ensuring personalized support and regular review sessions to discuss network performance.
- Rapid Parts Replacement: Enjoy a 4-hour advanced parts replacement service response time, guaranteeing minimal downtime and maximum productivity for your business.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Features: Email support service, incident management, proactive monitoring, and configuration management
- Parts Replacement Response Time: 4 Hours
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward. Begin by contacting your designated managed services account manager, who will guide you through the setup process. The initial step involves a network assessment to understand your existing infrastructure. Following this, your account manager will activate the managed services gateway, allowing you to access real-time network health data and reports. Ensure your team is briefed on how to utilize the gateway for maximum efficiency. Post-installation, continuous monitoring and support will be in place, ensuring your network runs optimally.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote monitoring, incident management, software updates, advanced parts replacement, and access to a dedicated account manager.
- How quickly can I expect parts replacement? Parts replacement is typically handled within a 4-hour response time to minimize downtime.
- Is there a limit to the number of incidents I can report? No, there is no limit on incidents reported. We encourage you to reach out anytime you encounter issues.
- Can I customize the service to fit my specific needs? Yes, our managed services are adaptable, and your account manager will work with you to tailor the service to your business requirements.
- What kind of support is available? You will have access to email support, and your designated account manager is always available for more complex issues or regular review sessions.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 11 reviews
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Product Reviews
★★★★★ 4
Works well for us
Perfect fit fit small kitchen entry to keep pup in kitchen. Easy to set up and enter/exit.
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Reviewed in the United States on April 23, 2026
★★★★★ 5
resolved my claim pretty fast im super happy.
check arrived quickly in the mail
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Reviewed in the United States on February 6, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025