Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H34171

Protect your Extreme Networks environment with a comprehensive, cloud-enabled managed service designed to maximize uptime, security, and performance. ExtremeWorks MonitoringPLUS Extended Service provides continuous remote network monitoring, proactive problem detection, and rapid support that helps you stay ahead of issues before they impact operations. With access to Extreme Networks’ Network Control Center (NCC) around the clock, along with software updates, upgrades, and advanced parts replacement, you gain the peace of mind that comes from a service plan built to keep your network healthy, compliant, and productive. This 1-year coverage delivers dependable performance, robust support, and streamlined management of your critical network assets, making it easier to focus on business outcomes rather than network maintenance tasks.

• 24/7 remote network monitoring and alerting: Continuous supervision of your Extreme Networks infrastructure ensures real-time visibility into health, performance, and potential security concerns. The MonitoringPLUS service collects and analyzes events from connected devices, delivering timely alarms and actionable insights to your operations team.
• Proactive alarm notifications and maintenance requests: The service evaluates detected events, correlates them across devices, and presents them through an established alarm notification process. Customers can initiate maintenance requests—such as software updates, upgrades, or configuration changes—directly in response to these alerts, reducing mean time to resolution.
• 24x7 access to NetworkControl Center (NCC): Enjoy round-the-clock telephone and web access to Extreme Networks’ NCC for problem reporting, product questions, and expert assistance. This centralized support hub empowers faster issue diagnosis, guided remediation, and direct escalation when needed.
• Next Business Day - Advanced Parts Replacement: The service includes rapid parts support to maximize reliability. If a component needs replacement, you benefit from fast, inbound shipping and on-site or remote replacement as appropriate, helping to minimize downtime and keep your network online.
• One-year service duration with updates and upgrades: The Extended Service covers a full 12 months of ongoing operational software updates and upgrades, ensuring your network runs on current, secure, and optimized software. This includes access to enhanced features, security patches, and ongoing improvements aligned with Extreme Networks’ roadmap.

Technical Details of ExtremeWorks MonitoringPLUS Extended Service

• Product offering: ExtremeWorks Managed Services MonitoringPLUS – Extended Service
• Service duration: 1 Year
• Coverage: Covered Products as defined by Extreme Networks in the MonitoringPLUS program
• Remote monitoring: Continuous surveillance of network health, performance, and security events with systematic evaluation and correlation
• Alerts and notifications: Pre-prescribed alarm notification process to support customer-initiated maintenance requests
• Customer portal and access: Extreme Networks NetworkControl Center (NCC) available 24x7 via telephone and web
• Software updates and upgrades: Operational Software updates and upgrades delivered as part of the service
• Support and service delivery: Email support, service depot options, and fast response coverage
• Parts replacement: Next Business Day advance parts replacement to maximize uptime
• Additional capabilities: Saved configurations, inventory database, and standardized network reports for proactive management

How to install ExtremeWorks MonitoringPLUS

• Confirm eligibility and activate coverage: Ensure your Extreme Networks devices are eligible for MonitoringPLUS and that the Extended Service plan is active on your account.
• Access the NetworkControl Center (NCC): Log in to the NCC using your authorized credentials to begin real-time monitoring and health checks.
• Register monitored assets: Add and verify the devices and covers the infrastructure you want monitored under the MonitoringPLUS scope.
• Configure alerting and thresholds: Customize alarm thresholds, escalation paths, and notification preferences to align with your operations and maintenance workflows.
• Establish baseline and reports: Generate initial baseline performance data, saved configurations, and standardized reports to support ongoing network visibility and governance.

Frequently asked questions

• Q: What is included in the MonitoringPLUS Extended Service?
• A: It includes 24/7 remote network monitoring, proactive alarm notifications, access to NCC for support, operational software updates and upgrades, advanced parts replacement (Next Business Day), email and web-based support, and a 12-month service term designed to maximize network reliability and uptime.
• Q: How long does the service last?
• A: The service is provided for a full 12-month term, offering continuous coverage and ongoing access to updates, support, and replacement parts during that period.
• Q: What kind of support can I expect?
• A: You receive 24x7 access to Extreme Networks’ NetworkControl Center (NCC), telephone and web-based support, and access to technical experts for issue diagnosis, configuration guidance, and escalation when necessary.
• Q: What is the response time for parts replacement?
• A: The service provides Next Business Day (NBD) advanced parts replacement, designed to minimize downtime by prioritizing parts delivery and replacement for eligible devices.
• Q: Do software updates and upgrades apply to all devices?
• A: Updates and upgrades are delivered for operational software across Covered Products as defined by the MonitoringPLUS plan, ensuring devices remain current with security patches and feature improvements.
• Q: How does MonitoringPLUS help with configuration management?
• A: The service includes saved configurations and standardized network reports, enabling easier restoration, auditing, and governance of your network configurations and changes.