Veritas Extended Appliance Support - Extended Service - 1 Year - Service Initial 12mo Vsp

Protect your critical appliance environment with Veritas Extended Appliance Support, an essential extension designed for customers who rely on powerful hardware and software in a supported configuration. This 1-year Extended Service ensures your system stays optimally maintained with a predictable total cost of ownership while delivering timely results and peace of mind. With a valid Support Agreement for both Appliance and Software, you gain access to comprehensive coverage that supports you wherever your operations demand reliability. On-site support is provided only when Veritas determines that an on-site response is required, and this includes the delivery of applicable parts to minimize downtime. This service is crafted to complement existing Appliance Services, providing a clear path to sustained performance without surprises in cost or response time. Whether you’re managing mission-critical workloads, data protection, or storage orchestration, Veritas Extended Appliance Support helps keep your environment secure, compliant, and running at peak efficiency.

• On-site support when required: Veritas will determine the need for an on-site response, ensuring that specialist assistance, if necessary, is delivered quickly and with the required parts to restore service without undue delay.
• Predictable, one-year servicing: This Extended Service is designed to lock in a 12-month period of proactive maintenance, reducing unexpected expenses and helping budgeting across fiscal cycles while maintaining peak appliance performance.
• Appliance and Software coverage in a Supported Configuration: The service applies to Appliance customers who have a valid Support Agreement for both Appliance and Software and who operate within a specified Supported Configuration, delivering coordinated care across hardware and software layers.
• Not applicable to NetBackup Flex Scale: This extension is tailored for standard Appliance environments and is not intended for NetBackup Flex Scale deployments, aligning coverage with Veritas’ appliance-centric service framework.
• Accessible through the Veritas Appliance Services ecosystem: Additional information and resources are available through Veritas Appliance Services pages, helping you plan, implement, and manage your Extended Service alongside other support options.

Technical Details of Veritas Extended Appliance Support - Extended Service - 1 Year - Service Initial 12mo Vsp

• Service duration: 1 year from activation, with ongoing coverage and renewal options available through your existing Support Agreement structure.
• Scope of support: On-site support when required, including delivery of applicable parts; remote support and coordinated assistance for appliance and software components within a Supported Configuration.
• Eligibility: Requires a valid Support Agreement for Appliance and Software, and compliance with the Supported Configuration criteria as defined by Veritas.
• Special exclusions: Not applicable to NetBackup Flex Scale deployments; coverage is focused on standard appliance environments and related software in scope.
• Additional resources: For comprehensive details, refer to Veritas Appliance Services pages for related information, terms, and procedures surrounding Extended Appliance Support.

How to install Veritas Extended Appliance Support

Because this is a service extension rather than a software or hardware module, installation is straightforward and administrative rather than technical. To activate Veritas Extended Appliance Support, ensure you meet the basic prerequisites and follow these steps to initiate coverage for the 12-month term:

1) Confirm eligibility: Verify that you hold a valid Support Agreement for both Appliance and Software and that your deployment is within a Supported Configuration as defined by Veritas. This ensures seamless integration of the extended service with your existing support framework.

2) Acquire the extension: Purchase the 1-year Extended Appliance Support contract from your Veritas sales representative or authorized reseller, ensuring the service start date aligns with your maintenance planning and renewal cycles.

3) Provide essential details: When activating, compile your appliance model, serial numbers, current firmware/software versions, and any prior support case history to help the Veritas team anticipate needs and coordinate on-site visits or parts dispatch if required.

4) Confirm activation and terms: After purchase, verify that the service is registered to your account and that the start and end dates are correctly recorded. Review any regional or contract-specific terms that may affect coverage windows or response times.

5) Leverage the Appliance Services ecosystem: Once active, you’ll have access to the broader Appliance Services resources, including guidance on maintenance best practices, upgrade paths, and how to integrate the Extended Service with other Veritas support options for a holistic support strategy.

6) In the event of an issue: If a problem arises that requires on-site support, Veritas will assess the situation, dispatch the appropriate parts, and, if needed, send a qualified technician to your site. This process is designed to minimize downtime and restore operations as swiftly as possible, preserving service levels and data protection guarantees.

Frequently asked questions

• Q: What does Veritas Extended Appliance Support cover?
  A: It provides a one-year extension to your existing Appliance and Software Support Agreement, with on-site support when required and parts delivery as needed, for appliances operating in a Supported Configuration.
• Q: Is NetBackup Flex Scale included in this Extended Service?
  A: No. This Extended Appliance Support is not applicable to NetBackup Flex Scale deployments; it is tailored for standard appliance environments and related software within a Supported Configuration.
• Q: How is on-site support determined?
  A: On-site support is provided only after Veritas determines that an on-site response is necessary. When required, the service includes delivery of applicable parts to facilitate rapid restoration of service.
• Q: How long does the coverage last?
  A: The coverage lasts for 12 months from the activation date, with renewal options available through your existing Veritas support framework. Renewal timing can be coordinated with your procurement and maintenance planning.
• Q: How do I access resources for Appliance Services?
  A: Once enrolled, you can access the Appliance Services pages and related resources to learn more about maintenance best practices, upgrade considerations, and how Extended Appliance Support integrates with other Veritas support offerings.
• Q: Do I need to install anything to use this service?
  A: No software installation is required. This is a service extension that augments your current support arrangement. Activation is administrative and tied to your existing contract and eligible configuration.