SKU: 10263790191

Service Design for Business

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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)

Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.

In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.

*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.

Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.

Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)


Description:
A practical approach to better customer experience through service design

Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.

Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective

See your organization through the lens of the customer

Make customer experience an organization-wide responsibility

Analyze the market factors that dovetail with customer experience design


The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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SKU: 10263790191

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Vava
Los Angeles, US
★★★★★ 5
Comfortable and high quality
Color: Brown
This brown leather office chair is a great balance of comfort, style, and functionality. The rich brown tone gives it a classic look that elevates my workspace.The leather feels super smooth and high quality. Very easy to put together. It feels sturdy and well-built, with adjustable height. Size is just right for most offices. I love this chair, definitely an excellent choice.
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Reviewed in the United States on February 24, 2026
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dkwi73
Birmingham, US
★★★★★ 5
Good product
Color: Brown
Very comfortable and easy to put together.
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Reviewed in the United States on May 31, 2026
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Amazon Customer
Houston, US
★★★★★ 4
Not the most comfortable but nice chair.
Nice quality chair but it’s hard and uncomfortable. Hopefully I will wear it in.
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Reviewed in the United States on February 14, 2026
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Melisa F
Chelsea, US
★★★★★ 3
Good quality, but hard
Color: Brown
The leather and metal seem to be of very good quality. My son bought this as his office/study chair. He is starting medical school and liked the professional look of this chair. He is 6’ tall and 200lb. There does not seem to be an issue with the chair rolling even with his weight. The chair is very ‘hard’ not that comfortable if you need to sit in it for long periods. Since my son needs to be staying awake to study, this will work for him as he won’t be able to get too comfortable and fall asleep.
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Reviewed in the United States on March 27, 2026
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Saeed Rabbanifar
Birmingham, US
★★★★★ 5
Easy assembly and smooth movement
This chair has been a great addition to my home office. The assembly instructions are simple and easy to follow. The height adjusts smoothly, and the chair is very comfortable. I sit at my desk for about 9 hours a day, and this chair makes it easy to stay seated and work for long hours without discomfort. The cushioning and back support are solid. It spins well, and the wheels move smoothly. The build quality feels sturdy and reliable. Overall, a great value and a solid choice for anyone with a desk job. Highly recommend.
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Reviewed in the United States on April 5, 2026

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