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Description
What Customers Hate**** Condition: BRAND NEW ISBN: 9781400236671 Format: B format paperback Year: 2023 Publisher: HarperCollins Leadership Description: This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether youre selling to consumers or business to business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best
****Condition: BRAND NEW
ISBN: 9781400236671
Format: B-format paperback
Year: 2023
Publisher: HarperCollins Leadership
Description:
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include:
How to turn an upset customer into a customer for life, in five easy steps.
Why “haters” will determine your organization’s growth and profitability.
How to thrive in the “experience economy.”
The importance of the five-touch journey mapping.
The impact of hate-love pe
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4.4 ★★★★★
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Product Reviews
★★★★★ 5
Looks good in the bathroom.
Color: Gold, Material Type: Stainless Steel, Color: Gold, Material Type: Stainless Steel
The quality of this product was excellent. Very sturdy. Easy to assemble. Just what I was looking for. When getting the paper towels, the base did not move all around. Highly recommend for the price.
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Reviewed in the United States on March 18, 2026
★★★★★ 5
very nice
Color: Black, Material Type: Stainless Steel
Easy to assemble. Easy to Clean. Very standard nothing insane, good price point for the quality and durability.
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Reviewed in the United States on May 18, 2026
★★★★★ 5
Lightweight but I like it
Color: Black, Material Type: Stainless Steel
Honestly fantastic for the price. It's just heavy enough to not get yanked around. It's pretty. And it has not looked like it has any wear or anything yet. I would recommend it. Especially for the price. If you want something a little bit more heavy duty I would definitely go with something else but I've had no issues
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Reviewed in the United States on December 26, 2025
★★★★★ 4
It gets the job done.
Color: Silver, Material Type: Stainless Steel
These some on a flat piece of cardboard, and I was concerned. It goes together well, and has held up to Highschooler use for a month so far. It looks nice, but is nothing fancy. If you are looking for any sort of resistance for your paper towel for tearing, this product probably isn't for you. It is weighted enough for it to not fall over, it looks nice enough to be fine but not nice enough to want to steal. Exactly what I was looking for. If you are searching for the perfect paper towel holder... you probably will take issue with this one. If you just need a new paper towel holder, this one might do.
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Reviewed in the United States on January 29, 2026
★★★★★ 5
Paper towel holder
Color: Black, Material Type: Stainless Steel
Little flimsy not what it appears to look like but it gets the job done
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Reviewed in the United States on March 24, 2026