Pay in installments of $7.50 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 31 - Aug 5
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Service Habits 2nd Edition <br><i><small> by Jaquie Scammell </i></small>READ AN EXTRACT 2022 International Book Awards Finalist Self Help: Relationships 2022 Australian Business Book Awards Finalist Leadership In this fully revised and updated edition, Australia's leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must read practical handbook on human relations in a world
2022 International Book Awards Finalist - Self-Help: Relationships
2022 Australian Business Book Awards Finalist - Leadership
In this fully revised and updated edition, Australia's leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
This is a must-read practical handbook on human relations in a world that demands service like never before.
As a service leader, you know how to deliver on great results. But we’ve become so focused on systems and speed that we’ve forgotten service still is, and always will be, about building long-lasting relationships – with our teams and our customers.
In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader – and those that limit it.
Based on practices that have been used to improve thousands of people’s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve.
In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
Other books by Jaquie Scammell:
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy